NetKit^® Broadband 6.0

Netsurfer worked closely with customers to make the NetKit Broadband 6.0 suite of products intuitive to install and use. The result is a client-focused application that performs a range of tasks crucial to subscriber retention and profitability. NetKit Broadband 6.0:

• Pre-qualifies the subscriber's PC without the presence of a technician.



• Quickly and easily installs multiple 3rd party software products - including browser, chat, and e-mail - on the subscriber's PC.



• Creates one or multiple e-mail accounts in real time.



• Configures all account settings.



• Self-provisions the PC for Internet access, reducing and in some cases eliminating the expense of a truck roll.



• Provides an ongoing medium for reaching each individual subscriber with pertinent information, advertising, new settings and targeted content.



• Monitors connectivity and CPE performance, diagnoses problems, and provides "self-healing" tools and online help.



• Facilitates the launch and support of new revenue-generating products and services.



• Uses built-in diagnostic tools to reduce or eliminate help desk support calls.

NetKit Broadband 6.0 includes six components:

Let's step through how you'll use each:

Check subscriber and network requirements with NetQualifier.

NetQualifier performs an enhanced pre-qualification analysis of the subscriber's hardware environment. Within minutes, the software detects key attributes of the subscriber's PC and compares them to each service provider's requirements for broadband access. If the computer fails the minimum requirements, appropriate messages will be displayed to the subscriber. In addition, NetQualifier will verify that the subscriber's computer is communicating with the CPE equipment (DSL or cable modem) and the network.

	NetQualifier verifies broadband network connectivity.

• Verify computer's ability for high-speed Internet access


• Monitor the CPE operation


• Monitor LAN/WAN connectivity

• Accelerate revenue by getting subscribers online weeks earlier


• Cut number and duration of support calls

Simplify account activation with Expert Provisioner.

Expert Provisioner makes activation easy for you and your new subscribers. It accelerates account activation for broadband-only or hybrid mode (broadband and dial-up) accounts. The component can automatically detect and provision a DOCSIS-compliant cable modem or a DSL modem for the network. It walks the subscriber through some steps, such as billing plan selection, setting up user names and passwords, and designating e-mail accounts for each user. And it performs other tasks automatically in the background, such as LAN interface configuration and browser installation.

• Install required software


• Create multiple e-mail accounts


• Configure all accounts settings and customer premises equipment



• Facilitate activation

• Slash time required for sign-up


• Increase "take" rate


• Avoid costly truck rolls


• Cut number and duration of support calls

Solve problems and restore settings with Self-Care Technician.

The subscriber can activate a self-healing routine that restores all connectivity and Internet application software to previous known "good" settings. Self-Care Technician also provides online help, monitors Internet connection speeds, resets e-mail settings for one or multiple accounts, and has a service release-and-renew feature for new IP addresses.

	Self-Care Technician performs diagnostic tests on the network.

• Provide online help


• Monitor connection speed


• Reset e-mail accounts



• Activate "self-healing" tools


• Restore broadband connectivity

• Cut number and duration of support calls


• Avoid costly truck rolls


• Reduce churn by enhancing the customer's support experience

Give subscribers a starting point - and build your brand's awareness-with NetPortal.

	NetPortal provides a custom-branded desktop application, enabling you to manage the subscriber's environment.

NetPortal gives you the opportunity to build brand awareness with a custom-branded desktop portal. NetPortal is an intuitive starting point for the Internet experience - providing a regular, convenient touch-point with the subscriber before the browser is launched. It also displays the most useful applications. Through the centralized desktop portal, you are able to manage the subscriber's environment.

• Provide a service-provider-branded touch-point with subscribers


• Give users an intuitive starting point and a menu of applications


• Display messages and deliver updates

• Enhance the Internet experience for subscribers


• Improve brand awareness and subscriber loyalty


• Manage the subscriber's environment

Manage communications and support marketing initiatives with SoftCastDirect.

You can use SoftCastDirect to download and auto-configure third-party software, such as new applications and new revenue-generating services. This component provides the connectivity for delivering targeted subscriber messages, advertising, and client updates. Lower maintenance costs are achieved by enabling housekeeping activities and the ability to download new files and drivers.

• Deliver targeted subscriber messages, advertising, and client updates


• Download new files, drivers, and third-party software

• Support marketing initiatives


• Cut support and distribution costs


• Reduce maintenance costs

Monitor and improve performance with SoftCastMonitor.

SoftCastMonitor maintains a continuous link between your network operations center and the subscriber. It can retrieve and transmit quality-of-service information and to support remote management of your application on the subscriber's computer. In addition, SoftCastMonitor's integrated SNMP feature can monitor the signal quality of the broadband network.

• Maintain a continuous communication link with the subscriber


• Enable remote support management and QoS metrics

• Dynamically monitor and improve performance and reliability


• Build subscriber satisfaction and longevity