Our Customers

Netsurfer's technologies have assisted more than 500 service providers in 14 countries to cut the cost of adding and supporting customers through reductions in help desk support, to keep more customers through easier access and better branding, and to drive additional revenues. Netsurfer's customer base encompasses providers of cable, DSL, dial-up and wireless services. Representative customers include:

	Cablevision Systems Corp., one of the nation's leading telecommunications and entertainment companies
	McLeodUSA Incorporated, one of the nation's largest independent competitive local exchange carriers
	NTT DATA Corporation, a leading provider in Japan offering a full lineup of core services required in the Internet
	Knology, Inc., a leading provider of interactive voice, video and data services in the Southeast
	Americatel Corp., a regional carrier providing Internet backbone access to Internet Service Providers in Latin America and the Caribbean.

Service providers that want to acquire and keep customers for significantly less money and effort are turning to Netsurfer. Here are some of benefits they are reporting or projecting:

• 95% success rate in self-installations
  
  
• 75% reduction in installation time
  
  
• Installation about five days sooner-resulting in more revenue and lower "not-activated" rate
  
  
• 55% reduction in churn rate
  
  
• 68% reduction in operational problem calls
  
  
• Up to 97% reduction in hold time for operational problem calls
  
  
• Slashed installation costs, averaging 42%, for broadband service providers