NetKit Dial-Up 6.0 accelerates activation, enables proactive technical
support, and opens two-way link for connectivity management

Atlanta, GA (May 5, 2003) — Netsurfer, Inc., a leading developer of subscriber connectivity management software that makes Internet access easier, today announced the immediate availability of the NetKit® Dial-Up 6.0 software suite for dial-up Internet service providers. Netsurfer's product suite equips the service provider with a rich assortment of service provisioning, diagnostic, and connectivity management tools that reduce help-desk costs and provide a delivery channel for new revenue-generating services.

NetKit Dial-Up 6.0 enables a dial-up service provider's new customers to sign up quickly for Internet access using a CD or the Internet. The product suite installs browser, chat, and e-mail functions on the user's PC and configures settings for multiple users and e-mail addresses.

The dial-up service provider gains a platform for connectivity management, including advanced client-side diagnostics and troubleshooting tools. NetKit Dial-Up 6.0 maintains a continuous two-way communications link with users' PCs, facilitating remote support, improved quality-of-service management, targeted messaging, dynamic updating of access phone numbers, and a medium for downloading new settings and applications.

"Facing a keenly competitive marketplace, dial-up service providers seek new ways to control costs while improving customer service," said Stephen Walden, president and CEO of Netsurfer. "With NetKit Dial-Up 6.0, we can help dial-up providers achieve both goals. Fast, easy activation of new customers, combined with advanced capabilities for solving service related issues, will help providers to reduce help-desk costs and minimize churn."

With the product suite's strong emphasis on rapid activation, ease-of-use and proactive problem resolution, service providers can expect to eliminate the need for many help-desk calls. NetKit Dial-Up 6.0 contains signal monitoring, context-sensitive online help and various "self-healing" tools to resolve technical difficulties before they escalate into service cancellations. The system enables remote quality-of-service management by logging user access information, such as dropped calls, disconnects, busy signals, and congestion level.

Components of the NetKit Dial-Up 6.0 product suite:

• NetQualifier – Verifies the computer configuration, monitors the modem operation, and monitors connectivity.
  
  
• ExpertProvisioner – Installs and configures required software, creates multiple e-mail accounts, configures all accounts settings and customer premise equipment, and facilitates activation.
  
  
• Self-Care Technician – Provides the network operator an alternative to costly technical support through context-sensitive online help and "self-healing" tools; restores lost connectivity and resets corrupted settings.
  
  
• NetPortal – Provides the dial-up service provider an intuitive, custom-branded interactive desktop portal to better manage the user's environment with an intuitive starting point and a menu of applications.
  
  
• SoftCastDirect – Provides the connectivity for delivering targeted messages, advertising, client updates, and third-party software downloads.
  
  
• SoftCastMonitor – Maintains a continuous communication link with the user, enabling remote support management and QoS metrics to monitor and improve performance and reliability.

About Netsurfer, Inc.

Netsurfer develops subscriber connectivity management software that makes Internet access easier for subscribers and more profitable for service providers. Broadband and dial-up Internet access providers use Netsurfer's sixth-generation technologies to maximize subscriber profitability through rapid provisioning, online diagnostics and support, and easy delivery of new services. This enables service providers to slash sign-up costs, cut churn, accelerate revenue, and enhance subscriber life cycle management. A few examples: Our customers are reporting or projecting up to 75 percent reduction in installation time, 55 percent reduction in churn rate, and 68 percent reduction in operational problem calls. Representative customers include Cablevision Systems Corporation, Knology, Americatel, NTT Data and McLeodUSA. For more information, visit www.netsurfer.com.