A key element of your Subscriber Connectivity Management Suite is the array of professional services you'll get from Netsurfer to create the total solution. Our team of professionals will work with your organization to ensure that your solution is seamlessly integrated. We will work with your network engineers, product management team, operational leadership, hardware vendors, and appropriate third party vendors to make it happen right the first time. Each client's project will involve all or some of the following professional service options:
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Consulting and Pre-Implementation Services
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Discovery - scope of project
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Hardware and software
selection
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Resource recommendations
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Service branding and design
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Billing integration
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Process engineering
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Process documentation
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Implementation Services
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Network engineer training
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Technical support training
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Field trial management
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System implementation
management
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Installation training services
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Installer certification
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Installer auditing
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Sales and marketing training
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Subscriber training
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Subscriber satisfaction
reporting
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Netsurfer's system engineers can manage installation and integration of the Subscriber Connectivity Management Suite with your back-office systems.
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Billing/Customer
Care Systems
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CSG Systems
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Portal Infranet
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Keenan
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Boardtown Platypus
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DigitalPoint Optigold
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Greensoft iBob
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Hawki
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HURLnet
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IEA: Emerald
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iPlanet
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ISP Power Prism
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Rodopi
E-Mail Systems
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qmail
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jmail
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aspmail
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Post Office Mail packages
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Database Systems
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Oracle
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MS SQL
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LDAP
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Access
Other OSS
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IC Verify Credit card authorization
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Radiator
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Lucent
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Radius
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ISC DHCP
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Cisco
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DHCP servers
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UNIX password files
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Shadow password files
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DOCSIS 1.x Cable modems
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Euro DOCSIS 1.x Cable
Modems
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DOCSIS CMTS
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